Shipping policy

OVERVIEW

Last updated: 28 October 2026

We ship to most countries in the European Union. This page explains how long your order takes, how much shipping costs, and how to track it.

Order processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. You will receive a confirmation email once your order has been accepted.

During peak periods (Black Friday, Christmas), processing may take up to 5 business days.

Delivery time

Destination Estimated delivery time
Poland 7–12 business days
Czech Republic 7–12 business days
Hungary 7–12 business days
Other EU countries 8–15 business days

Delivery times are estimates and begin from the date of dispatch, not the date of order. Customs clearance or high seasonal volumes may occasionally extend these times.

Shipping costs

  • Free standard shipping on orders over €99
  • Orders under €99: shipping cost is calculated at checkout and shown before payment
  • All prices shown are final prices in EUR and include applicable VAT

Tracking

Once your parcel is dispatched you will receive an email containing your tracking number and carrier name. Tracking may take up to 48 hours to show its first scan.

If your tracking has not updated for more than 7 days, contact us at {{SUPPORT_EMAIL}} and we will investigate with the carrier.

Undelivered or refused parcels

If a parcel is returned to us because it was uncollected or refused without prior cancellation, we will contact you. Re-shipment costs may apply.

Damaged or lost in transit

Please inspect your parcel on arrival. If an item arrives damaged, contact us within 7 days of delivery with photos of the item and packaging — we will arrange a replacement or refund at no cost to you.

Contact

Questions about shipping: Fuyhm.ma@outlook.com