Return policy
Return & Refund Policy
Last updated: 28 October 2026
We want you to be happy with your order. If something is not right, you can return it within 30 days.
Right of withdrawal (EU consumers)
In addition to our 30-day return policy, if you are a consumer resident in the European Union you have a statutory right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason. To exercise this right, simply notify us in writing within that period. We will refund you within 14 days of receiving your notice, using the same payment method you used.
Our 30-day commercial policy is granted in addition to this statutory right and does not limit it in any way.
Conditions for return
To be eligible for a return, items must be:
- Unworn, unwashed and in original condition
- With all original tags and hygiene liners attached
- Free from perfume, makeup, pet hair or other marks
- Returned within 30 days of delivery
For hygiene reasons, we cannot accept returns on items where the hygiene liner has been removed.
How to return
- Email {{SUPPORT_EMAIL}} with your order number and the item(s) you wish to return
- We will reply within 2 business days with return instructions
- Pack the item securely and ship it using a tracked service
- Send us the tracking number so we can process your refund promptly
Return shipping costs
- If the item is faulty, damaged or incorrect — we cover return shipping
- For change-of-mind returns, the customer is responsible for return shipping costs
- We do not charge any restocking fee
Refunds
Once your return is received and inspected, we will email you the outcome. Approved refunds are issued to the original payment method within 3–5 business days. Depending on your bank, it may take an additional few days for the funds to appear.
Original shipping costs are refunded when the full order is returned or when the return is due to our error.
Exchanges
We do not process direct exchanges. To change size or colour, please return the original item and place a new order.
Damaged or wrong item
Contact us within 7 days of delivery with photos. We will send a replacement or issue a full refund, including return postage.
Contact
Fuyhm.ma@outlook.com